What is a Cloud Call Center?
The service eliminates the need for a "conventional" Call Center and therefore its physical installation in your facilities.
Through an Internet connection and the use of network (IP) telephone devices or computer/smartphone applications, each user has the ability to make and receive phone calls, from wherever he/she is.
In addition, Cloud Call Centers offer a number of functions for easier management and maintenance. That way, a significant reduction in operating costs and improvement of the image of your business is achieved.
The advantages of a Cloud Call Center
Additional Cloud Call Center functions
Instant Messaging
(Chat)
Automated operation time
(Time Conditions)
Improved Customer Service
(Click2Call & integration with CRM)
Softphone Apps
for Smartphones
Webclient
through Web Browser
Call Back
features
Announcement
Message
Call
Recording
%
Reduction of fixed assets
Fixed telephone number from €15 per year
%
Great benefit on maintenance costs
Cloud Call Center from €50 per year
%
Increase Productivity
Free voice channels. No loss calls.
%
Cost Control
Check your account online 24/7
-
Incoming and outgoing calls, with the possibility of displaying the number of your business, wherever you are (Greece / Abroad), using Wi-Fi or 4G / 5G, free of charge
-
Integrated teleconferencing solution (Conference Rooms)
-
Monitoring of the number of answered and unanswered calls
-
Monitoring of the status of calls and callers waiting
-
Phone services by email (Voice2mail)
-
Portability (work from anywhere)
-
Real-Time call status
-
Status – Full overview of the status of all users (presence)
-
The customer has the option to hang-up, without losing his place at the waiting que. Calling of the customer as soon as an agent becomes available. Sending an email notification to the supervisor
-
Tripartite conversation (Conference)
-
Voice guidance portal (IVR)
-
Waiting hours with the announcement of the queue position to the caller (Queues)